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Customer Support Policy

1. Introduction and Scope

It is very important to us that we get things right. Our Customer Support Policy has been established to be reflective of our shared values. These values set forth basic principles for working with our customers, and include INTEGRITY, EMPATHY, CUSTOMER CARE, PASSION and TEAMWORK.

Our commitment to high standards is reinforced in this Customer Service Code of Conduct. Customer Service Policy is really about human dynamics and communication. It goes far beyond the technical aspects of product or service offerings. The real differentiator is people. We want you, our customers and suppliers, to be able to trust us, confident that our decisions and procedures are ethical and beyond reproach.

This code provides clear direction on conduct expected in support of our customer

2. Customer Services code of coduct, objective & purpose

Davagenie expects the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our mantra, supported by the following Code of Conduct:

  1. We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention & empathy to ensure complete customer satisfaction.
  2. We embrace your complaints as opportunities and we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.
  3. We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.
  4. We demonstrate thorough knowledge of Davagenie's products and services so that we can address your unique situation with optimal solutions. To give you the best experience with products, services, we will inform you of our unique approaches, client support systems, feedback channels, and other important avenues for maximizing your experience with us.
  5. We treat all information received from you as proprietary and for the purpose of benefiting our partnership.

3. Customer Support

You can contact our customer service team via a call to 7303-345-345 or chat on the app or the website or send an email to care@davagenie.com which provides the online resolution to your queries/complaints across channels. The team will respond to your concern/query within 24 business hours from receipt of your query/concern.

4. Customer Support

Davagenie shall address any complaints and grievances of the Consumers with respect to any goods or services provided over the Website in a time-bound manner. For this purpose, Davagenie India has designated a grievance officer (“Grievance Officer”). The Grievance Officer shall be responsible for Consumer grievance redressal in accordance with the grievance redressal mechanism provided in this Policy. You can contact the Grievance Officer through the below mentioned contact details.

Name: Ms. Bharati Kharje
Email: grievance-officer@davagenie.com
Phone: 7303-345-345

Information requests

Any person may, before the purchase of any goods or services from the Website, request for the following information on the seller from whom the goods or services are proposed to be purchased.

  1. Principal geographic address of headquarters and all branches;
  2. Name and details of the website;
  3. E-mail address; and
  4. Any other information necessary for communication with the seller for effective dispute resolution.