It is very important to us that we get things right. Our Customer Support Policy has been established to be reflective of our shared values. These values set forth basic principles for working with our customers, and include INTEGRITY, EMPATHY, CUSTOMER CARE, PASSION and TEAMWORK.
Our commitment to high standards is reinforced in this Customer Service Code of Conduct. Customer Service Policy is really about human dynamics and communication. It goes far beyond the technical aspects of product or service offerings. The real differentiator is people. We want you, our customers and suppliers, to be able to trust us, confident that our decisions and procedures are ethical and beyond reproach.
This code provides clear direction on conduct expected in support of our customer
Davagenie expects the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our mantra, supported by the following Code of Conduct:
You can contact our customer service team via a call to 7303-345-345 or chat on the app or the website or send an email to firstname.lastname@example.org which provides the online resolution to your queries/complaints across channels. The team will respond to your concern/query within 24 business hours from receipt of your query/concern.
Davagenie shall address any complaints and grievances of the Consumers with respect to any goods or services provided over the Website in a time-bound manner. For this purpose, Davagenie India has designated a grievance officer (“Grievance Officer”). The Grievance Officer shall be responsible for Consumer grievance redressal in accordance with the grievance redressal mechanism provided in this Policy. You can contact the Grievance Officer through the below mentioned contact details.
Name: Ms. Bharati Kharje
Any person may, before the purchase of any goods or services from the Website, request for the following information on the seller from whom the goods or services are proposed to be purchased.